High Quality Formalwear Since 1939

Archive for April, 2012

Derks Formals – Creating Quality Customer Service

Last month we posted a blog about a mother and her child all the way from 1997…

We recently received an e-mail from one of our customers:

“I just wanted to take a moment to thank Matt at the Edmonton south location for the outstanding customer service he provided us today. Matt spent 2 1/2 hours with us very patiently assisting us to pick out a suit for my sons grad. Between catering to our color, size and style needs he contacted other stores looking for suit sizes, and continued to assisted other customers in between our decision making. It’s not often you get such customer service and I must say I enjoyed it. Matt is a great employee. I don’t know what you pay these young people to put up with at times cranky indecisive customers but I hope it’s good. It was time well spent and max is very happy with his purchase. P.S. you need a tip option so that people like us can show our appreciation for the awesome service. Thanks Matt!” – Linda & Max

Feedback like this makes us proud to be doing business since 1939! If you would like to give us your feedback please e-mail: info@derks.ca